Wholesale Shipping & Production Policy

Last Updated: October 19, 2026

Thank you for shopping with Duo Threads! We work hard to get every wholesale order produced, packaged, and shipped as efficiently as possible. Because many of our products are made to order, processing and production timelines may vary depending on the season, product type, and current order volume.

Please review our shipping and production guidelines before placing your order.

Production & Processing Times

Our standard production turnaround times vary throughout the year based on seasonal demand.

Season	Months	Estimated Production Turnaround
Normal Season	December – May	8–15 business days
Peak Season	June – November	16–25 business days

These timelines are estimates and apply to standard production orders unless otherwise specified.

Production turnaround begins once an order is confirmed, all required artwork or proofs have been approved, and all necessary materials are available.

Business days exclude weekends and observed company holidays.

Production turnaround refers to the time needed to prepare an order for shipment and does not include carrier transit time.

Actual production timelines may vary depending on order size, product availability, customization requirements, equipment availability, staffing, and overall production capacity.

Orders containing multiple product types or requiring work across multiple production departments may require additional processing time.

All production estimates are subject to current capacity and are not guaranteed until confirmed by Duo Threads.

Ready-to-Ship Merchandise

Products specifically designated as ready-to-ship are generally processed more quickly than made-to-order merchandise.

Processing times may vary based on current order volume, warehouse schedules, and product availability.

For orders containing both ready-to-ship and made-to-order merchandise, Duo Threads determines whether items will ship together or separately on a case-by-case basis.

This decision may depend on product availability, production schedules, order size, and fulfillment logistics.

Partial shipments are not guaranteed. If separate shipping arrangements result in additional shipping charges, those charges will be communicated to the retailer before the arrangement is finalized.

Custom & Personalized Orders

Custom apparel, accessories, and other personalized products may require additional time for artwork preparation, proof approval, material sourcing, and production.

Production will not begin until all necessary order details, artwork approvals, and materials have been confirmed.

Any delays in customer approvals or required information may affect the estimated completion date.

Changes requested after production has begun may result in additional charges or extended turnaround times.

Rush Orders

We understand that some orders are needed sooner than our standard production schedule allows.

Rush production may be available upon request and is subject to current production capacity, product availability, and order requirements.

Additional rush fees may apply.

Rush orders must be approved by Duo Threads before an expedited turnaround can be confirmed.

Submitting a rush request does not guarantee expedited production or delivery.

Please contact wholesale@duothreads.com before placing a time-sensitive order to discuss availability and applicable fees.

Shipping Methods & Delivery Times

Available shipping methods and estimated transit times are generally displayed at checkout or provided when shipping arrangements are confirmed.

Shipping transit time begins once an order has been shipped and is separate from our production turnaround estimates.

Delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, and circumstances outside our control may affect delivery.

Expedited shipping does not automatically include expedited production.

Shipping Costs

Shipping charges are calculated based on shipment weight, dimensions, destination, and selected shipping method.

Applicable shipping charges will be displayed at checkout or communicated before shipment when additional arrangements are required.

Any promotional or complimentary shipping offers are subject to the terms stated at the time of purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow time for tracking information to update after the shipping label has been created and the package has been received by the carrier.

Orders containing multiple packages may have more than one tracking number.

Shipping Destinations

Duo Threads currently ships wholesale orders within the United States.

For special shipping arrangements or questions about delivery destinations, please contact our wholesale team before placing your order.

Shipping Address Accuracy

Retailers are responsible for providing accurate and complete shipping information when placing an order.

If you need to update your shipping address, please contact wholesale@duothreads.com as soon as possible.

Address changes cannot be guaranteed once an order has been processed for shipment.

Additional shipping charges resulting from incorrect or incomplete addresses may be the responsibility of the retailer.

Lost, Damaged, or Delayed Shipments

Please inspect all shipments promptly upon delivery.

If merchandise arrives damaged, defective, or incorrect, please contact wholesale@duothreads.com within 7 days of delivery and include your order number, a description of the issue, and photographs of the affected merchandise.

Approved claims for damaged, defective, or incorrect merchandise will be resolved through replacement at no additional charge.

If your shipment appears lost or significantly delayed, please contact our team so we can assist with carrier tracking and investigation.

For additional details, please review our Wholesale Return & Refund Policy.

Order Changes & Cancellations

Requests to modify or cancel an order must be submitted to wholesale@duothreads.com as soon as possible.

Changes and cancellations are subject to order status and production progress.

Orders that have entered production, been customized, or shipped may not be eligible for modification or cancellation.

Additional charges or extended processing times may apply to approved changes.

Contact Us

For questions regarding production timelines, shipping, rush orders, or delivery, please contact:

Duo Threads | Wholesale Customer Support

Email: wholesale@duothreads.com