Short answer: we’ll try our best! Long answer: everything is made to order, so as long as we haven't started making it we should be able to. Please contact us at wholesale@duothreads.com or call us at (989) 444-8001 if you need to change or cancel an order. 

We require a minimum opening order of $1,000 and three or more sororities. Duo Threads reserves the right to increase quantities to meet minimums.

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.

At this time, we do not. We only ship within the U.S.

Shipping is typically 3.5% percent of your order total, or calculated automatically by product weight from your order. We reserve the right to increase shipping costs if the calculation was incorrect.

Claims must be made within five days upon receipt of shipment. Please inspect goods upon receipt. Claims are not accepted after five days.

We are so grateful to work with so many amazing retailers, and you are no exception! Interested in carrying Duo Threads in your store? Apply here! 

First order must be with a MASTERCARD, VISA, AMEX or DISCOVER. Products are to be sold for resale at retail only and may not be redistributed at wholesale. The buyer’s shipping address is the sole site authorized for retail sale. Any other location must be pre-approved in order to protect existing customers. Orders are subject to approval. Duo Threads reserves the right to cancel all backorders less than 100.

All online retailers are required to review and agree to Duo Thread’s MAP Policy, Duo Threads requires that any lower price than MAP shall not appear on website(s), social media or to be communicated electronically unless approved in writing by Duo Threads. Any violation of the MAP Policy will result in suspension of orders and shipments of Duo Threads product. Orders will be terminated and shipments cancelled upon repeat violation.

Because we strive for uniqueness, we prefer to limit the stores we sell to within a zip code. We will do our best to review all new accounts and check proximity to other retailers carrying our products before approval. However, we do not guarantee any kind of zip code or territory protection. 

If you are looking for something unique to just your store, talk to us about custom pieces that we can do exclusively for you! 

Selling on third party resale websites such as Amazon, Ebay, etc. is prohibited.

Still have questions? We're happy to help! Please email us at wholesale@duothreads.com and we will get back to you as soon as possible.